Returns
At NOMO Essentials, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return your item within 14 days of receiving it.
To be eligible for a return, the item must meet the following conditions:
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The product must be unused and unworn
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The item must be returned in its original packaging
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The product must be in the same condition as received
Items that show signs of use, damage, or missing packaging may not be eligible for a refund.
How to Start a Return
To initiate a return, please contact us at:
Please include:
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your order number
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the item you wish to return
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the reason for the return
Once your request has been reviewed, we will provide instructions on how to return your item.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
We recommend using a tracked shipping service, as NOMO Essentials cannot be held responsible for returns lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
If your return is approved, the refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, we recommend returning your original product and placing a new order.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
Send an email to info@nomoessentials.com including:
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your order number
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photos of the issue
We will review the situation and provide a suitable solution as quickly as possible.
Non-Returnable Items
Certain items may not be eligible for return, including:
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products that have been used or worn
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items returned outside the 14-day return period
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products returned without original packaging
Contact
If you have any questions regarding our Return & Refund Policy, please contact us at: