Terms & Conditions

Terms and Conditions – NOMO Essentials

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. Entrepreneur: NOMO Essentials, registered with the Dutch Chamber of Commerce under number 93444516.

  2. Customer: any natural or legal person entering into an agreement with NOMO Essentials.

  3. Agreement: any arrangement between the entrepreneur and the customer regarding the purchase and delivery of products via the NOMO Essentials webshop.

Article 2 – Identity of the Entrepreneur

  • Company name: NOMO Essentials

  • Chamber of Commerce number: 93444516

  • Establishment number: 000058987487

  • E-mail: info@nomoessentials.com

Article 3 – Applicability

  1. These terms and conditions apply to every offer made by NOMO Essentials and to every agreement concluded between NOMO Essentials and the customer.

  2. Deviations from these terms and conditions are only valid if agreed upon in writing.

Article 4 – Offers and Agreements

  1. All offers in the webshop are non-binding unless explicitly stated otherwise.

  2. An agreement is concluded at the moment the customer places an order and NOMO Essentials confirms this order by e-mail.

Article 5 – Prices and Payment

  1. All prices in the webshop are in euros, including VAT and other charges, unless otherwise stated.

  2. Any shipping costs are clearly stated before the order is finalized.

  3. Payment is made via the payment methods offered in the webshop. NOMO Essentials is entitled to suspend delivery until full payment has been received.

Article 6 – Delivery and Performance

  1. Orders are delivered to the address provided by the customer.

  2. NOMO Essentials aims to ship within the stated delivery times. If delivery is delayed, the customer will be informed as soon as possible.

  3. The risk of damage and/or loss of products rests with NOMO Essentials until the moment of delivery to the customer.

Article 7 – Right of Withdrawal for Consumers

  1. Consumers have the right to withdraw from the agreement within 14 days of receiving the products without giving any reason.

  2. The consumer must notify NOMO Essentials of this by e-mail (info@nomoessentials.com).

  3. The product must be returned within 14 days of withdrawal in its original condition and packaging. Return shipping costs are borne by the consumer, unless otherwise agreed.

Article 8 – Warranty and Conformity

  1. NOMO Essentials guarantees that the delivered products comply with the agreement and with reasonable expectations of quality and usability.

  2. If a product proves to be defective, the customer must notify NOMO Essentials within a reasonable time after discovery via info@nomoessentials.com.

  3. NOMO Essentials will assess whether the product will be repaired, replaced, or (partially) refunded.

Article 9 – Liability

  1. NOMO Essentials is not liable for damage resulting from improper use of the delivered products.

  2. The liability of NOMO Essentials is in all cases limited to the value of the order to which the liability relates.

Article 10 – Complaints Procedure

  1. Complaints may be submitted in writing or by e-mail via info@nomoessentials.com.

  2. NOMO Essentials will confirm receipt of the complaint within 2 working days and provide a substantive response within 14 working days.

  3. If a complaint cannot be resolved by mutual agreement, the customer may submit the dispute to the competent court.

Article 11 – Force Majeure

In the event of force majeure (such as disruptions with carriers, strikes, natural disasters, or other circumstances beyond the control of NOMO Essentials), the entrepreneur is not obliged to fulfill its obligations for as long as the force majeure lasts.

Article 12 – Applicable Law

  1. These general terms and conditions and all agreements between NOMO Essentials and the customer are exclusively governed by Dutch law.

  2. Disputes will be submitted to the competent court in the district where NOMO Essentials is established.